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  1. MapleStory
  2. Technical Support

Technical Support

General

  • Black Screen While Using Windowed Mode
  • Can I play MapleStory with a compact keyboard or gamepad?
  • Can I use VPN to play Nexon games?
  • Cannot log in to the website or Website Disconnects
  • Creating DirectX Diagnostic (DxDiag) Reports
  • How to take a screenshot in Windows
See all 8 articles

Crash / Disconnection

  • Getting a Process List
  • Issues running games with Bitdefender
  • I’m getting a message that reads “You have been disconnected from the login server. Please try again later."
  • My game closes after opening or won't open.
  • Release/Renew IP and Flush DNS
  • Runtime Error

Download and Installation

  • Update DirectX and Graphics Drivers
  • What are the System Requirements for MapleStory?

Lag / System Performance Issues

  • Better a wired than a wireless connection
  • Troubleshooting using MS Config
  • Video Issues

Log In / Game Launch

  • Why isn’t MapleStory Opening?
  • "You can't log-in because this ID is already logged in." How do I fix this?
  • Having an issue? Repair your game files!
  • How to perform a clean boot
  • I get the error “No Disc in Drive”
  • I'm receiving an "This account has not been verified" error
See all 8 articles

Nexon Launcher Issues

  • My anti-virus is detecting the Nexon Launcher. What do I do?
  • Where can I find the Nexon Launcher?

NGS Issues

  • I am receiving an NGS Initialization Error
  • NGS Initialization Error 0xe1600301
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