Technical Support

General

• Can I use VPN to play Nexon games?
• Do I need a fast internet connection to fully enjoy MapleStory?
• How to create a DxDiag Report in Windows
• How to take a screenshot in Windows
• MapleStory Region Limitations
• Where can I find a list of known or resolved issues?

See all 7 articles

Crash / Disconnection

• Getting a Process List
• I'm getting kicked out to Windows when I try to play MapleStory.
• I’m getting a message that reads “You have been disconnected from the log in server. Please try again later."
• Release/Renew IP and Flush DNS
• Runtime Error

Download and Installation

• Download DirectX
• Download Graphic Drivers
• I'm receiving an installation error when downloading the game.
• What are the Minimum System Requirements for MapleStory?

Lag / System Performance Issues

• Better a wired than a wireless connection
• Getting a Traceroute
• Troubleshooting using MS Config
• Video Issues

Log In / Game Launch

• "You can't log-in because this ID is already logged in." How do I fix this?
• Having an issue? Repair your game files!
• How to perform a clean boot
• I get the error “No Disc in Drive”
• I'm receiving an "This account has not been verified" error
• I’m getting an error message that reads “To play a game, you must first update your account information.”

See all 8 articles

Nexon Launcher Issues

• My anti-virus is detecting the Nexon Launcher. What do I do?
• Where can I find the Nexon Launcher?

NGS Issues

• I am receiving an NGS Initialization Error
• NGS Initialization Error 0xe1600301