Technical Support

Crash / Disconnection

• Getting a Netalyzr
• Getting a Process List
• Runtime Error
• I’m getting a message that reads “You have been disconnected from the log in server. Please try again later."
• I'm getting kicked out to Windows when I try to play MapleStory.

Download and Installation

• Having an issue? Repair your game files!
• Download Graphic Drivers
• Download DirectX
• What are the Minimum System Requirements for MapleStory?

Lag and Performance Issues

• Getting a Traceroute
• Video Issues

Log In / Game Launch

• Having an issue? Repair your game files!
• Troubleshooting using MS Config
• How to perform a clean boot
• I get the error “No Disc in Drive”
• "You can't log-in because this ID is already logged in." How do I fix this?
• “A hacking program has been detected” error.

Nexon Launcher

• Where can I download the Nexon Launcher?

NGS Issues

• NGS Initialization Error 0xe1600301
• I am receiving an NGS Initialization Error

Other

• Release/Renew IP and Flush DNS
• Better a wired than a wireless connection
• How to take a screenshot in Windows
• Can I use VPN to play Nexon games?
• How to create a DxDiag Report in Windows
• Do I need a fast internet connection to fully enjoy MapleStory?

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