[5/4 Update] This issue has been resolved, and Lachelein Main Street is fully accessible on NA Reboot world, with all previously-inaccessible characters now available. If you were affected by this issue, you should be able to log in now. We apologize for the inconvenience this error caused and thank you for your patience.
We've received reports concerning the issue where NA Reboot players may crash upon entering the Lachelein: Lachelein Main Street map after today (May 3 UTC) reset. While we work to resolve this issue, we recommend NA Reboot players to please avoid entering the Lachelein's town map to prevent the character from getting stuck.
If your character is stuck, you can submit a ticket for CS to manually teleport you as a temporary workaround while we continue to investigate the issue. Please note: Do not use the Live Chat feature to report this issue as our Live Chat associates cannot assist you; Live Chat is only available for select account-specific matters.