[Update 12/4] Nexon Launcher Error: This product cannot be installed.

GM Taezin -

[Update 12/4]

Added additional steps below to End Task on all open MapleStory, Nexon Launcher and BlackCipher programs running.

 

[Original Message]

The MapleStory team is currently investigating an issue that prevents some users from updating the MapleStory client due to error message: "This product cannot be installed."

Install_Error_Message.jpg

If you encounter this error, open Task Manager and End Task for MapleStory, Nexon Launcher and BlackCipher.

  1. Press Ctrl + Alt + Del to open Task Manager.
  2. Navigate to Processes tab and review list of open programs.
  3. For all MapleStory, Nexon and BlackCipher .exe programs, right-click program and select End Process Tree.
  4. Re-open Nexon Launcher and attempt to open MapleStory again.

If that does not resolve the issue, please perform a Repair Installation and a Clean Boot, then try again.

If you are still experiencing this issue after performing the above steps, please submit a ticket with the following information:

  1. Create ticket with title: Nexon Launcher Issue - This product cannot be installed
  2. Please include a screenshot of the error message you receive.
  3. Please provide a brief description of the issue you're experiencing.
  4. Locate your Nexon Launcher Logs, commonly found here:
    C:\Program Files (x86)\Nexon\Nexon Launcher
  5. Attach all .txt files in this folder to your ticket. If the file is too large to attach or 0 KB, it can be excluded.

This article will be updated as additional information becomes available. We apologize for the inconvenience this has caused and greatly appreciate your patience.

 

 

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