[New Issue] NGS Reset Error (0xE3010000)

GM Taezin -

We are currently investigating reports that some users cannot launch MapleStory due to error NGS: Reset Error (0xE3010000).

NGS_Reset_Error_0xE3010000.jpg

This issue may be caused by anti-virus and/or firewall software blocking Nexon Game Security (NGS) when loading MapleStory. Initial reports suggest this is most likely to occur when using AVG or Bitdefender anti-virus suites.

To resolve, please perform the following steps:

  1. Close MapleStory, the Nexon Launcher and any Nexon programs currently running.
  2. It may be necessary to End Task for any open programs through the Windows Task Manager.
  3. Add MapleStory and/or the MapleStory installation folder to the whitelist or exception list for your anti-virus software.
  4. Open the Nexon Launcher and attempt to launch MapleStory again.

 

If you still encounter NGS: Reset Error (0xE3010000) after whitelisting, please submit a ticket with the following information:

  1. Create ticket with title: NGS Reset Error (0xE3010000)
  2. Provide a brief description of the issue and the troubleshooting attempted so far.
  3. Include the name of anti-virus and firewall software installed on your computer.
  4. Locate the BlackCipher folder in the MapleStory installation directory.
    Default location: C:\Nexon\Library\maplestory\appdata\BlackCipher
  5. Attach all .txt files from the BlackCipher folder to the ticket for furthe review:
    • BlackCall.txt
    • BlackCipher.txt
    • BlackXchg.txt
    • NGClient.txt

This article will be updated as additional information becomes available. We apologize for the inconvenience this has caused and appreciate your patience.

 

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