The MapleStory team investigated reports of connection issues for players who use Bell Canada as their Internet provider. We confirmed that some players may encounter latency or disconnections due to traffic routing issues before the connection reaches the MapleStory servers.
If you connect to MapleStory using Bell Canada and experience connection issues, please contact Bell Canada's support team to report the issue.
If you are experiencing issues, you do not need to submit a ticket. We will continue to update this article as more information becomes available.