My character is stuck, and I'm unable to log into it.

If your character gets disconnected while viewing a cutscene, loading a map or simply just trying to access your character, we strongly suggest that you submit a ticket through our customer service portal so that we may be able to quickly identify the issue and have it resolved for you as soon as possible.

Please create a Support Ticket by clicking "Submit a Request" located in the upper right-hand corner of this page.

Select the "Gameplay" category, and enter "Stuck Character" as the subject for this request. Then, select the "Character/NPC" sub-category.

Please include the following information in your ticket:

 

  • E-Mail Address Registered to Account 
  • Character Name
  • World
  • Map Name

 

Once your ticket has been created, please be patient while one of our Game Masters reviews the situation.

Have more questions? Submit a request
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