If your character gets disconnected while viewing a cutscene, loading a map or simply just trying to access your character, we strongly suggest that you submit a ticket through our customer service portal so that we may be able to quickly identify the issue and have it resolved for you as soon as possible.
Please create a Support Ticket by clicking "Submit a Request" located in the upper right-hand corner of this page.
Select the "Gameplay" category, and enter "Stuck Character" as the subject for this request. Then, select the "Character/NPC" sub-category.
Please include the following information in your ticket:
- E-Mail Address Registered to Account
- Character Name
- Map Name
Once your ticket has been created, please be patient while one of our Game Masters reviews the situation.