Where can I retrieve my PIN?

For security reasons, you will be unable to retrieve a lost or forgotten PIN (Personal Identification Number).

Please submit a ticket with the following information so we can help you reset the PIN (not PIC).

  • Your account's registered email address
  • Your account ID (if applicable)
  • Your full name (if applicable)
  • Your registered birthday as it appears on your account
  • Answer to Security Question 1 (if applicable)
  • Answer to Security Question 2 (if applicable)
  • List at least one game and character name on this account

A picture of your identification. Acceptable forms of identification include:

  • Government/State issued photo ID, such as:
  • Driver License
  • Passport
  • Government Employee ID
  • Certificate of Birth/Adoption (only if under age 18).

 

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retrieve my PIN ticket_form_id_61489 Ticket_field_id_23823309_value_password_reset_issues
204737405
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