Where can I retrieve my PIN?

Senior GM Atquei -

For security reasons, you will be unable to retrieve a lost or forgotten PIN (Personal Identification Number).

Please submit a ticket with the following information so we can help you reset the PIN (not PIC).

  • Your account's registered email address
  • Your account ID (if applicable)
  • Your full name (if applicable)
  • Your registered birthday as it appears on your account (MM/YYYY)
  • Answer to Security Question 1 (if applicable)
  • Answer to Security Question 2 (if applicable)
  • List at least one game and character name on this account

A picture of your identification. Acceptable forms of identification include:

  • Government/State issued photo ID, such as:
  • Driver License
  • Passport
  • Government Employee ID
  • Certificate of Birth/Adoption (only if under age 18).

We only need to verify your full name, date of birth(MM/YYYY), and photo on the ID. You can block out any other information that you don't want us to see before attaching a copy to your ticket.


ticket_form_id_360000525531 Ticket_field_id_360022225112_value_account_recovery
Submit a request
Was this article helpful?