Where can I retrieve my PIN?

For security reasons, you will be unable to retrieve a lost or forgotten PIN (Personal Identification Number).

Please submit a ticket with the following information so we can help you reset the PIN (not PIC).

-Your account's registered email address
-Your account ID (if applicable)
-Your full name (if applicable)
-Your registered birthday as it appears on your account
-Answer to Security Question 1 (if applicable)
-Answer to Security Question 2 (if applicable)
-List at least one game and character name on this account

A picture of your identification. Acceptable forms of identification include:

-Government/State issued photo ID, such as:
-Driver License
-Government Employee ID
-Certificate of Birth/Adoption (only if under age 18).

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