Where can I retrieve my PIC?

For security reasons, a lost or forgotten Personal Identification Code (PIC) cannot be recovered. There are two ways to reset the PIC for your MapleStory account: though the MapleStory website or the Nexon Launcher. 

The PIC reset process on the MapleStory website can also be initiated from within the MapleStory Character Select screen.

Please make sure that you are signed in to the correct account before resetting the PIC. If you run into an issue resetting the PIC, you may be logging in to the wrong account. This can also happen to Steam users, especially when the email address on the Nexon account is different from the email address on the Steam account.

Note: If you experience an issue resetting your PIC, please try the troubleshooting steps listed here.

To reset your PIC through the website:

1. Visit the official MapleStory website or click the "PIC Reset" button on the character selection screen.
   
   
   
   
2. Login to your NEXON account.
   
   
   
   
3. Go to Account Settings.
   
   
   
   
4. Navigate to the Password & Security tab.
   
   
   
   
5. In the Second Password/PIC section, click Reset next to MapleStory - NA or MapleStory - EU.
   
   
   
   
6. A notification will appear to indicate an email was sent to your address.
   
   
   
   
7. Follow the instructions in the email to reset your PIC.
   
   
8. If the MapleStory client is open, close the client completely, and relaunch it.
   
   
9. Once the PIC has been reset, you will be prompted to create a new PIC at the Character Selection screen on your next login.
   
   

To reset your Secondary Password through the Nexon Launcher:

1. Open the Nexon Launcher.
   
   
2. Log in to your account the Nexon Launcher. Make sure you are logging into the correct email address connected to your account.
   
   
3. Click on your Nexon ID in the upper-right corner of the Launcher and navigate to the Account Settings page.
   
   
   
   
4. Navigate to the Password & Security tab.
   
   
   
   
5. In the Second Password/PIC section, click Reset next to MapleStory - NA or MapleStory - EU.
   
   
   
   
6. A notification will appear to indicate an email was sent to your address.
   
   
   
   
7. Follow the instructions in the email to reset your PIC.
   
   
8. If the MapleStory client is open, close the client completely, and relaunch it.
   
   
9. Once the PIC has been reset, you will be prompted to create a new PIC at the Character Selection screen on your next login.