Second Password / PIC Reset Issues

We are aware of an issue where players receive the following error message when attempting to reset their second password / PIC after accessing the account settings page via the Nexon Launcher:

PIC_Error.PNG


This issue is currently being investigated and we will address it as soon as possible.

As a workaround, please access our account settings page directly by clicking on this link and login with your account credentials. Make sure to clear your web browser history and cache or try a private or incognito web session to complete your request.

If you are still experiencing issues, please submit a ticket so that we can further investigate the issue.

ticket_form_id_61489 Ticket_field_id_23823309_value_password_reset_issues
115003735183
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